Will you return my faulty media with the data?

Will you return my faulty media with the data?

Yes faulty media is always sent back however we do offer discount if you do not want it back. The evaluation report contains information about the discount. Make sure you let us know in advance to claim the discount.

General FAQ's

• How do I send my drive to you for recovery of my data?
• How should I pack the hard drive?
• How does the data recovery process work?
• What are your prices for recovery of data?
• How long does it take you to evaluate hard drive and final delivery of data?
• Is there any chance of my media getting damaged during the recovery process?
• What would the free evaluation provide me with?
• How do I send the approval?
• Would I be still charge incase of unsuccessful recovery?
• What is meant by successful data recovery?
• What happens when the data is recovered partially?
• How would I get the data back?
• Will you return my faulty media with the data?
• How is the data shipped back?
• What happens if the data goes lost or missing or damaged during the delivery?
• My data is confidential and I am concerned with the disclosure and protection of the data, what’s Disk Doctors policy in this regard?